Your privacy
Our commitment to your privacy
We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way.
We will only deal with your personal information in accordance with the Privacy Act 1993 and this privacy policy.
Your personal information
Collecting your personal information
If you access any of our services, you will need to provide us with some or all of the following personal information:
- Your name.
- Your email address.
- Your phone number.
- Your residential or postal address.
Collectively, this is known as your “personal information”.
Using your personal information
We collect and use your personal information to:
- Provide you with the products and services you sign up for.
- Administer your membership and subscription.
- Conduct market research surveys: for example if you are opted-in to email marketing communications and we run satisfaction survey – we will contact you by email to invite you to participate in order to improve our service.
- Tell you about our new products and services: for example, if you are opted-in to email marketing communications we may email you to let you know about new content you may be interested in.
Disclosing your personal information
We will not sell or rent your personal information to any third party. But we will share your contact information with trusted third parties that work on our behalf to distribute our email or print communications.
These companies will only use your personal information in accordance with the Privacy Act (or equivalent overseas legislation) and this privacy policy and will never share or on-sell any information that they hold on behalf of Consumer NZ.
We may sell or publish some or all survey results to third parties in an aggregated format. The survey results do not contain any personally identifiable or personal information.
Cookies
NZ First Home uses cookies as well as record customer journey on the service to help us understand how visitors engage with our content. These technologies allow us to:
- Improve our website (for example, identify and promote popular reports); and
- Provide you with more targeted information where appropriate.
Third party cookies and other technologies: We use third party cookies and other technologies for marketing and to gather website analytics. This includes:
- Remarketing: we use third party cookies – such as Google Tags cookies, Facebook pixel and may be some others – to keep track of the reports you’re interested in and remarket them to you when you leave our site (as a result, you may see ads from NZ First Home while browsing on social media site and while you visit other websites).
- Impression reporting: we use tracking software to estimate the number of users that have viewed and clicked on our advertisements (as a result, we’re able to gauge the success of a campaign).
- Demographics and interest reporting: we use cookies and tracking software to get an overview of our readership broken down by age, gender and whole range of interests (as a result, we can provide you with relevant information, services and features and also gauge the popularity of our content).
Contacting you
We may contact you to:
- Clarify details about your membership or digital access.
- Respond to any enquiries you make.
- Provide any information necessary for the operation and security of our site.
Email communications
All new applicants will be signed up to automatically receive email marketing communications. You can choose to remove yourself from email marketing communications by following the “unsubscribe” prompt at the bottom right of each email or by updating your preferences.
Links to other websites
Our websites provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third party sites or their content and we have no control over the conduct of the companies or organisations operating those sites.
Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.
Complaints
If you are concerned this privacy policy may have been breached or your privacy has been compromised, please email us immediately on info@nzfirsthome.co.nz or call customer services on 0800 1ST HOME
For more information on privacy see the Privacy Commissioner’s website.
Other information
You can find more information about our policies at this page.